interface-development.com

Sales
What do I get with the purchase of a product?: Your original purchase of our products includes all updates and support FREE of charge for 12 months from the date of purchase. You will be automatically be notified by email each time a new version is released during the maintenance and support period.
Can I extend the period for updates and support?: Yes you can. Your original purchase of our products includes all updates and support FREE of charge for 12 months from the date of purchase. After that, as a valued customer, you can keep everything current and take advantage of all the latest features that we're continuing to add to our products by purchasing a license for the next 12 months again.
How many licenses do I need?: You need a license for each developer using the product.
Are there any discounts if I'm buying more licenses?: Yes, the Data Integration Toolkit includes all wizard applications and offers a tremendous value. Not enough, you don't have to pay extra once we release new products.
How can I order products?: You can order products on the Internet. This is the fastest and easiest way. To place an order for our products, please click the button on the e-store pages. Once your order is accepted, you will receive an email confirmation of the order.
Are my payments securely transmitted?: Yes. The ordering page is located on a secure server, ensuring that your confidential information remains confidential. Your credit card details are securely transmitted via Secure Socket Layer (SSL) technology. E-Commerce service are daily verified by McAffee in order to be hacker safe.
What payment options do I have?: We accept several types of payment: Credit Cards (Visa, MasterCard, American Express, Discover, Visa Check Card, Eurocard, Master Money), Electronic Funds Transfer, Paypal, Bank Wire Transfer and Check/Money Order.
What shipping options do I have?: A download link will be emailed to you after the purchase at no additional costs. We offer also a CD Delivery option ($ 9.95 plus shipping & handling fees) and Extended Download Service ($ 7.95) of your digital files.
How long is the Download Service available?: The download link the customer is given will expire in 14 days or 3 downloads, whichever comes first. If you prefer to have your files available for a longer period then you might choose Extended Download Service or CD Delivery option.
What is Extended Download Service?: Extended Download Service is a backup copy of the products that you bought. The files will be available for one year should you need to re-download them for any reason.
What is CD Delivery?: We'll burn your program onto a high-quality CD and mail it to you right away for only an additional $ 9.95 plus shipping & handling fees. As you are ordering your software online, you have the option to select the "Get it on CD!" option. Shipping duration: US Domestic Shipping 7-14 days, Canada Shipping 9-16 days, International Shipping 12-21 days.
Where are the payments done?: E-Commerce services are provided by REGNOW, a service of Digital River (NASDAQ: DRIV), which is a highly respected registration company to process your order.
What can I do if I didn't get the download information?: Please contact us in this case.
What can I do if the download link expired?: The download link the customer is given will expire in 14 days or 3 downloads, whichever comes first. Please contact us in this case.
Support
What support is provided?: We offer support in a way that is convenient for you. You find useful information online in our Support Forums. You can also submit a support request. You find the support page here.
How long do I get updates and support services?: Your original purchase of our products includes all updates and support FREE of charge for 12 months from the date of purchase. At the end of maintenance and support period you can continue by purchasing a license for the next 12 months again.
Why do I have to provide a license key to get support?: We only garantee support service to customers that have an active maintenance and support period. That way we want to ensure that customers which have an active support period will get priority support.
Do I get support without an active maintenance?: You can use our online support services for free. Support requests via email are only availble to customers which have an active maintenance and support period.
Services
What services are provided?: Currently, we are providing a weblog, recommended resources and feature request service (wishbox). We are continuoisly enhance our services in order to help our customers with their data integration and xml data challenges. Got an idea how we can improve our service? Please contact us.
Are services for free?: Yes. We are providing our services for free to underline our mission to help our customers accelerating their data integration projects.

Sales
Support
Services
Any other question?: We are happy to answer your questions in case you don't find it on this page. Contact Us